Use Vegastars Responsible Gambling Tools
Vegastars responsible gambling tools are account-control options for deposits, losses, wagering, account pauses and self-exclusion. They are designed to restrict access or activity when a player needs a clearer limit or a fixed break.
Deposit, loss and wager limits can be set by day, week or month. If a limit is increased or removed, a 24h cooling-off period applies before the less restrictive change takes effect.
Time-outs can pause account access for 1 day, 1 week, 1 month or 3 months. Self-exclusion can be set for 3 months, 6 months, 1 year, 5 years or permanently, and self-excluded users cannot claim rewards, offers or prizes.
Limits Control Deposit Loss And Wagering
Limits control specific types of account activity. A deposit limit caps deposits, a loss limit caps losses, and a wager limit caps wagering volume. Each limit can be set for a daily, weekly or monthly period.
These tools should be treated as restrictions, not as a way to plan longer play. Choose the control that matches the activity you need to stop or reduce.
| Limit type | What it controls | Period options |
|---|---|---|
| Deposit limit | Caps how much can be deposited. | Day, week or month. |
| Loss limit | Caps losses within the selected period. | Day, week or month. |
| Wager limit | Caps total wagering volume. | Day, week or month. |
Daily Weekly And Monthly Limits
Daily, weekly and monthly periods let the restriction match the scale of control needed. A daily limit is shorter and more immediate, while weekly or monthly limits apply across a longer period.
When setting a limit, check the type and period before saving. A deposit limit, loss limit and wager limit control different parts of account activity.
Cooling-Off Applies To Limit Changes
Cooling-off applies when a limit is increased or removed. A less restrictive change waits through 24h cooling-off before it becomes active, so a higher limit or removal should not be expected immediately.
This delay is part of the account-control process. It prevents quick reversal of a restriction at the moment the request is made.
| Change | Effect | Timing |
|---|---|---|
| Increase a limit | Makes the restriction less tight. | 24h cooling-off applies. |
| Remove a limit | Removes the selected restriction. | 24h cooling-off applies. |
| Set a restriction | Adds account control. | Check the account status after saving. |
| Review status | Shows whether the change is active or pending. | Use the visible account status before contacting support. |
Time-Outs Pause Account Access
A time-out is a short fixed pause from account access. It can be used for 1 day, 1 week, 1 month or 3 months. During the selected period, account access is restricted for the chosen duration.
Use a time-out when a fixed short pause is needed. Do not treat it as a flexible switch that can be turned off whenever convenient.
| Time-out | Duration | Meaning |
|---|---|---|
| Short pause | 1 day | Account access pauses for one day. |
| Weekly pause | 1 week | Account access pauses for one week. |
| Monthly pause | 1 month | Account access pauses for one month. |
| Extended time-out | 3 months | Account access pauses for three months. |
Self-Exclusion Has Fixed Durations
Self-exclusion is a stronger account restriction with fixed duration options. It can be set for 3 months, 6 months, 1 year, 5 years or permanently. Once selected, it should be treated as a fixed access restriction, not as a casual account setting.
The duration affects access, rewards and later reactivation. Check account rules before expecting a restriction to be removed early.
| Exclusion option | Duration | Account effect |
|---|---|---|
| Short self-exclusion | 3 months | Account access stops for the selected period. |
| Medium self-exclusion | 6 months | Account access stops and later reactivation needs extra steps. |
| Annual self-exclusion | 1 year | Account access stops for one year. |
| Long self-exclusion | 5 years | Account access stops for five years. |
| Permanent exclusion | Permanent | Account access is stopped permanently under the exclusion setting. |
Longer Exclusions Need Extra Steps
Self-exclusion of 6 months or longer has a documented reactivation process. A 3-day cooling-off period applies before reactivation can be completed.
This means long exclusion cannot be treated as a same-day reopening request. The documented process and cooling-off period must be followed.
Reactivation Needs Documented Review
Reactivation after a 6-month or longer self-exclusion requires a documented review process. The account does not reopen instantly because the request must pass through the required steps and a 3-day cooling-off period.
Use support routes when limit, time-out or exclusion status is unclear. Support can explain status and next steps, but it should not be treated as a way to bypass a fixed restriction.
| Reactivation point | Requirement | What it means |
|---|---|---|
| 6-month exclusion | Documented reactivation process. | The account does not reopen instantly. |
| Longer exclusion | Documented review and waiting period. | The selected restriction still controls access. |
| Cooling-off | 3-day cooling-off period. | Reactivation cannot be completed the same day. |
| Status question | Support clarification. | Support explains status, not a bypass. |
Exclusion Blocks Rewards And Prizes
Self-exclusion also affects rewards, offers and prizes. A self-excluded user cannot claim rewards, offers or prizes while the exclusion applies. This includes reward areas that might otherwise be visible in account or promotion sections.
This rule should be read as a restriction, not as a promotion detail. Exclusion stops claim access even where a reward, offer or prize would normally be relevant.
| Item | Exclusion effect | Practical result |
|---|---|---|
| Rewards | Cannot be claimed during self-exclusion. | Reward access stops while excluded. |
| Offers | Cannot be claimed during self-exclusion. | Promotion access stops while excluded. |
| Prizes | Cannot be claimed during self-exclusion. | Prize claim access stops while excluded. |
| Account status | Restriction overrides reward activity. | Account-control status comes first. |
Rewards Stop During Exclusion
Review VIP rewards only to understand what stops during exclusion. Use bonus terms only to understand offer restrictions during exclusion.
Support Helps With Safer Choices
Support can clarify tool status when a limit, time-out, self-exclusion or reactivation request is unclear. Prepare the account email, selected tool, duration, visible status and request time before contacting support.
Support should not be treated as a way to remove a fixed restriction early. If cooling-off or self-exclusion is active, the relevant timing and account rule must still apply.
- Check whether the tool is active, pending or expired.
- Check the selected duration before asking for status.
- Check whether a 24h or 3-day cooling-off period applies.
- Use the visible account status in the support request.
- Do not expect support to bypass fixed restrictions.
Responsible Gambling Questions And Answers
Which Limits Can I Set?
You can set deposit, loss and wager limits. Each can be set by day, week or month.
Can I Increase A Limit Immediately?
No. A limit increase or removal requires 24h cooling-off before the less restrictive change applies.
How Long Can A Time-Out Last?
Time-out options are 1 day, 1 week, 1 month and 3 months.
How Long Can Self-Exclusion Last?
Self-exclusion options are 3 months, 6 months, 1 year, 5 years and permanent exclusion.
Can Long Exclusion Be Reactivated Instantly?
No. Reactivation after self-exclusion of 6 months or longer requires a documented process and a 3-day cooling-off period.
Can I Claim Rewards While Excluded?
No. Self-excluded users cannot claim rewards, offers or prizes while the exclusion applies.
Can Support Remove A Restriction Early?
Support can explain status and next steps, but fixed restrictions, cooling-off periods and self-exclusion rules still apply.
What Should I Check Before Contacting Support?
Check the selected tool, duration, account status, request time and any active cooling-off period before contacting support.